The item was added to your waitlist!
At Carvers Ridge we strive to make our returns process as easy for the customer as possible. Please read below to see if your order qualifies for a return and instructions before sending your order back.
When returning please take note of the following as we remain firm on our return policy with all of our customers.
Returns must be requested via email within 10 days of the date you received the shipment and return packages must be post marked within 5 business days of the return approval notice. No exceptions. Any returns post marked after 5 days of the date you receive approval will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
Clearance & Accessories sales are final and non-refundable. We strictly enforce this policy and store credit will not be given for items marked as accessories, clearance, or sale items!
Misspelled or Incorrectly Engraved Items
Please contact us at email@example.com to get a replacement order started.
Holiday Return Policy
Orders placed on or between Nov 21st and December 24th will be eligible for return until January 10th. Holiday returns must be postmarked no later than January 10th. All other return guidelines apply.
Defective or Damaged Items Process
Please inspect your order immediately upon receiving. If you believe you have received defective or damaged merchandise, you must contact us within three (3) days of receiving the item. No exceptions. If we do not receive notification that you have received a damaged item in (3) days, the return will be rejected for any store credit or refund.
Please follow Return Process below
Photos of the damaged/defective items must be included in order for the return to be accepted.
Please keep all packaging and product if your items are damaged or broken for five (5) business days. Shipping carriers may pick-up the broken package for inspection. Carvers Ridge is not responsible if the package gets thrown away before carrier retrieves the package and no replacement will be issued.
Orders that have entered the production phase cannot be cancelled. If an order requiring a proof has been approved and moved into production, there will be no refund given. A customer has the right to cancel any order that has not moved into production. However, an order that has received a proof but has been cancelled before production will only receive a partial refund to cover the time spent preparing the proof.